1. Statement

1.1. We acknowledge that safeguarding privacy is a shared responsibility, and for that reason, we are dedicated to maintaining the confidentiality of our users’ information. This Privacy Policy not only elucidates how we gather, share, and utilize any information related to your personal data when you use our website but also clarifies how you can access, modify, or otherwise manage your Personal Information.

1.2. Your utilization of this site indicates your agreement to this Privacy Policy.

2. Definitions

2.1. «Personal Information» refers to recorded information about an identifiable individual but excludes any information not considered as such by Privacy Laws.

2.2. «Privacy Laws» denotes the Act Respecting the Protection of Personal Information in the Private Sector, S.Q. P-39.1, and the Personal Information Protection and Electronic Documents Act, S.C. 2000, C.5., and their respective regulations from their enforcement bodies.

2.3. «Privacy Policy» refers to the present Privacy Policy for the collection, use, disclosure, retention, and destruction of Personal Information in accordance with Privacy Laws.

3. Discretion

Some provisions of this Privacy Policy may surpass regulatory requirements. In such instances, we retain complete discretion regarding their application.

4. Personal Information

4.1. For the purposes of this Privacy Policy, Personal Information is information about you that can identify you. When you engage with us through our website, we may collect Personal Information such as, but not limited to:

   – 4.1.1. Full name, age, date of birth, gender, and marital status (if applicable);

   – 4.1.2. Billing and delivery postal addresses;

   – 4.1.3. Payment information such as credit/debit card numbers, security code numbers, and other related billing information;

   – 4.1.4. Phone numbers (including mobile phone) and email details;

   – 4.1.5. Cookies, if accepted when consulting our website;

   – 4.1.6. User name and password;

   – 4.1.7. Information retrieved while browsing our website, your IP address, operating system and browser type, device type, and time zone setting;

   – 4.1.8. The date and time of your visit to our website;

   – 4.1.9. The pages of our website that you access;

   – 4.1.10. The documents you retrieve and any other correspondence with us;

   – 4.1.11. All other information relevant to the services we provide.

5. Cookies

5.1. Our website utilizes cookies. A cookie is a small piece of information stored on a computer to identify that browser during interaction on the website. Cookies may store items such as identifiers and user preferences. Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.

   – 5.1.1. Identify you when you visit our website;

   – 5.1.2. Assist us in managing the content on our website;

   – 5.1.3. Aid creators in managing content while organizing and updating the website;

   – 5.1.4. Store information about your preferences and personalize our website for you;

   – 5.1.5. Use them as part of the security measures to protect user accounts and prevent fraudulent use of login information;

   – 5.1.6. Assist us in analyzing the use and performance of our website and services;

   – 5.1.7. Manage the promotion of our services to attract interest and engagement.

5.2. If you do not wish to use cookies, your browser’s options can be set to refuse and/or delete cookies.

   Set cookie options.

6. Information Collected and Its Purpose

6.1. Personal Information will only be collected with your consent, such as information voluntarily provided to us through our website. We believe in minimizing the data collected and limiting its use and purpose only to what we have been given permission for, as necessary to deliver the services you purchase or interact with, or as required or permitted for legal compliance, government requests, court orders, or other lawful purposes.

   – 6.2.1. Respond to your requests, comments, or questions;

   – 6.2.2. Process orders or receive information about our website, service, or product;

   – 6.2.3. Improve the content, appearance, and utility of the website and track our visitors’ use of the website for internal inquiry purposes;

   – 6.2.4. Provide necessary notices and notify users of updates to the website;

   – 6.2.5. With your consent, send email offers, announcements, or newsletters to your email address and help us create content most relevant to you;

   – 6.2.6. Execute obligations arising from a contract entered into between yourself (the user) and us;

   – 6.2.7. Conduct management analysis, forecasting, business planning and transactions, ensuring compliance with applicable laws and regulations;

   – 6.2.8. For research, statistical, and other purposes (such as improving our website, products, and services) or measuring the effectiveness of our advertising.

   – 6.3. If we are required to use or disclose your Personal Information for a purpose differing from the purpose described herein, we will obtain your consent before using or disclosing the Personal Information.

7. Data Storage and Security

The Personal Information we collect is stored on our servers. Once we receive personal data from you, we will use strict procedures and take reasonable administrative, technical, and physical safeguards to protect this information from misuse, loss, unauthorized access, modification, or disclosure, ensuring personal data remains confidential.

   – 7.1. We implemented standard security safeguards appropriate to the sensitivity of the information collected, including physical, organizational, and technological measures. These measures restrict access to your Personal Information from unauthorized individuals.

   – 7.2. We will limit access to Personal Information about you to only those employees who need that information to provide products or services to you. Personal Information will only be used or disclosed for the purposes for which it was collected with consent and will be kept if required to serve those purposes.

   – 7.3. Despite the above, be aware that no data transmission over the internet or other publicly accessible communication networks can be guaranteed 100% secure. Therefore, we cannot ensure or warrant the security of such information.

8. Responsibility

   – 8.1. We are responsible for the Personal Information collected from our users. To properly control the information processed, kept, and used, we have appointed DATAWEBHOSTING to ensure compliance with Privacy Laws.

   – 8.2. Big Smiles Care Services, LLC.

      – 8.2.1. Address: 11216 Pines Blvd, Pembroke Pines, FL, 33026

      – 8.2.2. Telephone: 561-306-1965

   – 8.3. Appointed contact:

      – 8.3.1. Name: Sebastian Falvo

      – 8.3.2. Address: 11216 Pines Blvd, Pembroke Pines, FL, 33026

      – 8.3.3. Telephone: 561-306-1965

9. Disclosure and Retention of Your Personal Information

   – 9.1. We will not sell, rent, or dispose of your Personal Information to third parties, except as disclosed in this Privacy Policy or agreed upon individually in a separate agreement.

   – 9.2. Any complaint, issue, or problem violating this Privacy Policy will be treated as confidential. However, some disclosures may be necessary to resolve the issues and implement appropriate solutions.

   – 9.3. We retain Personal Information collected from you for as long as necessary for ongoing business, such as providing requested services or complying with legal, tax, or accounting requirements. Personal Information not needed for identified purposes will be destroyed, erased, or made anonymous.

10. Access to Your Personal Information

   – 10.1. You have the right to access, update, and correct inaccuracies in your Personal Information in our custody and control, subject to exceptions prescribed by law. You may request corrections or unsubscribing from the email marketing database.

   – 10.2. To update your Personal Information, contact us through methods provided in section 8.2. When contacting us, we may request Personal Information to verify your identity and ensure proper handling of your request.

   – 10.3. If you request deletion of your Personal Information necessary for purchased services or used products, the request will be honored only if it is no longer needed for those services or for business, legal, or contractual record-keeping requirements.

   – 10.4. You may withdraw your consent if you provided it for collecting and using your Personal Information.

11. Failure to Provide Personal Information

   – 11.1. When required by law or to provide our services, failure to provide Personal Information may prevent us from carrying out contracted services. In such cases, we may have to cancel our agreement or contract.

   – 11.2. Notification will be provided in case of cancellation due to failure to provide Personal Information.

12. Transparency

   – 12.1. We are committed to transparency regarding the Personal Information we collect, use, and store. Contact us through methods in section 8.2 with any questions.

13. Changes to this Privacy Policy

   – 13.1. This Policy is effective as of 1st January 2024, superseding all prior versions.

   – 13.2. We reserve the right to change this Privacy Policy appropriately and without prior notice. We encourage you to refer to this policy regularly.